CrowdStrike University FAQ

About CrowdStrike University

CrowdStrike University is CrowdStrike's online training portal. CrowdStrike University is a Learning Management System (LMS) where all training activity records are tracked. This site offers professional training and education aimed at enhancing and expanding cybersecurity knowledge and abilities, from introductory to advanced capabilities.

CrowdStrike University provides users access to:

  • Self-paced training (eLearning courses) focused on helping you implement and administer CrowdStrike Falcon®.
  • “What’s New in Falcon” video series, formerly called PUVs, to ensure you understand recent feature updates and how they impact the way you work with Falcon.
  • Quick Technical Tips
  • The global training calendar “Live Sessions” which displays the dates and times for instructor-led classes.
  • Certification prep resources including free practice exams, exam guides, and webinars.
  • Links to CrowdStrike certification’s delivery provider Pearson VUE where candidates can register for exams
  • Transcripts of training records and certification exam records, including access to score reports from CrowdStrike exams taken at Pearson VUE.
  • Digital certificates and badges to represent learning achievements
CrowdStrike does not directly issue CPE/CEU credits. Each certifying body has different requirements and limits for the types and amounts of credits they will allow to be applied toward CPE/CEU. If your certifying body will accept CrowdStrike training toward CPE, the typical process is to use the certificate of attendance (downloaded from the Achievements section of your CrowdStrike University account) as proof of attendance to obtain continuing education credit.

Subscriptions

A CrowdStrike University subscription allows an organization’s individual users to access the library of CrowdStrike eLearning courses for a standard term of 1 year. The library includes all CrowdStrike “Level-100” eLearning courses, product update videos, and quick technical tip videos. Content in this library is updated regularly. NOTE: The term of the subscription may vary based on your organization’s overall contract term and when the subscription was purchased.

Customers should contact their CrowdStrike Account Manager to purchase a subscription or to activate your access to CrowdStrike University.

NOTE: Your organization may be eligible for free training subscriptions: CrowdStrike University Access Passes.

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate a subscription.
Contact your CrowdStrike Account Manager for more information on the cost of CrowdStrike University subscriptions.

Benefits offered with a CrowdStrike University subscription include:

  • eLearning courses, What’s New in Falcon, and quick technical tips
  • Registration for instructor-led training sessions (requires training credits)
  • Consolidated exam completion data from Pearson VUE and digital certificates

Learn more about the CrowdStrike University Access Pass

Partners have a unique library of courses available to them and should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate a subscription.

Customers should contact their CrowdStrike Account Manager. There must be an available active CrowdStrike University subscription in an account to activate an additional user.

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate a subscription.
To ensure security and accurately track individual learning progress, each CrowdStrike University account is assigned to a specific user and cannot be shared with other users. In the case where a user has left the company, your organization may be able to reallocate the subscription to another user. We handle each request on a case-by-case basis. Please contact your CrowdStrike Account Manager or email training@crowdstrike.com.
CrowdStrike University subscriptions are available for a term as specified in your organization's purchase agreement. If you need extended access beyond this period, your organization will need to purchase an additional training subscription or it may be time to renew the enterprise CrowdStrike contract . Contact your CrowdStrike Account Manager for more information.

Account Management

Customers should contact their CrowdStrike Account Manager to request a CSU account. There must be an available active CrowdStrike University subscription in an account to activate an additional user.
  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.

From the profile view you can:

  • Change your password
  • Update your time zone
  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.
  4. 4. Click Change password.
  5. 5. Enter your current password and new password.
  6. 6. Click Save.

Updating your time zone is VERY important! All training sessions will be displayed in the time zone you have set. If you have NOT updated the time zone in your profile, you will NOT see a localized version of the class session time.

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.
  4. 4. Click the edit icon in the right corner of the Time Zone frame.
  5. 5. Select your time zone from the drop down.
  6. 6. Click Save.

To reset your password:

  1. 1. Go to CrowdStrike University.
  2. 2. Click the I've forgotten my username/password link.
  3. 3. Enter your username, which is your email address associated with your CrowdStrike University account.
  4. 4. Click Continue.

You will receive an email to reset your password.
  1. 1. Sign in to CrowdStrike University.
  2. 2. Select Achievements from the top menu.
  3. 3. For any courses you have completed that provide a certificate, click the Download certificate link.

NOTE: Not all courses have a certificate of completion.

Training Credits

Training credits are used to pay for instructor-led classes. The training credit cost varies per instructor-led course; required training credits per course are detailed in the training catalog. Contact your CrowdStrike account representative or partner to obtain a quote.

Training credits are owned by an organization and not the individual. They generally expire after a year, unless specified differently in your contract.
CrowdStrike training credits cannot be converted to a CrowdStrike University subscription or any use other than paying for instructor-led classes.
No, training credits are purchased by an organization with a purchase order.
Contact your CrowdStrike Account Manager for more information on the cost of training credits.

Instructor-Led Courses

Many instructor-led courses include students from different organizations. If an organization has at least 10 participants, a live online, private instructor-led session can be set up. If an organization would like an onsite (in-person) private training session, we require a minimum of 3 days onsite with an additional cost of 10 training credits domestically or 16 training credits internationally per week of travel. If onsite training sessions extend into a second week, an additional 10 training credits domestically or 16 training credits internationally will be required. Please see the Training Delivery section of the Training Catalog for full details.

To register for an instructor-led session:

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click Live Sessions from the main navigation.
  3. 3. Locate your desired course and session time. (Make sure you select the session with the correct course, date, location, hours, and time zone. You can use the filtering option to narrow down the sessions displayed.)
  4. 4. Click Request Approval.

Please note, all registration requests are reviewed by our registration team. Once confirmed, training credits will be deducted from your account and you'll receive a confirmation email. This process can take 1-3 days.

You may need to adjust your settings to make sure the training schedule is displaying your preferred time zone.

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.
  4. 4. Click the edit icon in the right corner of the Time Zone frame.
  5. 5. Select your time zone from the drop down.
  6. 6. Click Save.

Please note, all registration requests are reviewed by our registration team. Once confirmed, training credits will be deducted from your account and you'll receive a confirmation email. This process can take 1-3 days.
Yes, to enroll in an instructor-led course you must be signed into CrowdStrike University; therefore, you must have a current CrowdStrike University training subscription.

We offer instructor-led classes in a number of formats, including:

  • Regional classroom instructor-led training with cloud-based interactive labs
  • Live online instructor-led* using Zoom with cloud-based interactive labs
  • Live online instructor-led* (private)** using Zoom with cloud-based interactive labs
  • Onsite instructor-led (private)** delivered at organization’s site with cloud-based interactive labs

*Students participating in live online instructor-led training are encouraged to have 2 monitors and a headset for class, in addition to a reliable Internet connection.

**Private training can be scheduled by contacting training@crowdstrike.com.

We use Zoom for our live, online instructor-led training. To test that your system works with Zoom, please visit: https://zoom.us/test.

We use CloudShare for our cloud-based interactive labs. To test that your system works with CloudShare, please visit: https://use.cloudshare.com/Ent/Machine.mvc/testpage#/.

We offer materials for your reference that are available both during and after you have completed the course. The email you receive upon course completion will contain specific information on how to access these materials.

Generally, these materials exist in the “m” version of the course. Just add an “m” to the end of the course number. For example, if you completed “FALCON 201” you can search for “FALCON 201m” in the Content Library section of CrowdStrike University.
If you have already been approved to take an instructor-led course or need to reschedule, please review the CrowdStrike class cancellation policy and email training@crowdstrike.com

You will be notified that your course registration cannot be completed at this time.

Each instructor-led course has specified training credit cost which is noted in the course description. Contact your CrowdStrike Account Manager to purchase additional training credits.

Once you have purchased additional training credits, request access to the course again.

On-Demand Courses

On-Demand courses are pre-recorded, instructor-led training sessions that allow you to learn at your own pace. They include expert lectures, lab demos, and 30 days of access to the CrowdStrike Falcon platform for hands-on exercises.
While both formats cover the same content and objectives, On-Demand courses offer the flexibility to start, pause, and review lessons as needed within a 30-day period, making it ideal for busy professionals.
On-Demand courses typically take 7-8 hours to complete. However, the 30-day access period allows you to spread the time across multiple sessions based on your availability.
Choose On-Demand if you like the flexibility to learn at your own pace, with 30 days of access to course materials and labs. Opt for Instructor-Led Training if you prefer a structured schedule with real-time interaction and immediate feedback from instructors.

To find an On-Demand course:

  1. 1. Sign in to CrowdStrike University and select the Content Library tab from the menu bar.
  2. 2. From the left-side Filter pane, select Topics > Course Delivery > On-Demand Instructor-Led Training.
  3. 3. Click on the name of the desired course to be taken to the course overview page.
  4. 4. To request enrollment, scroll down to review the course description and click the Start this course button.
  5. 5. The “Prerequisites/Approvals for this course” window appears, Click the Request Approval button and begin the course.

Please note, all registration requests are reviewed by our registration team. Once confirmed, training credits will be deducted from your account and you'll receive a confirmation email. This process can take 1-3 days.
Yes, you can participate in CrowdStrike’s dedicated Community Forum for quick problem resolution or contact our support team at training@crowdstrike.com.

Learners should begin on-demand instructor-led training at least 30 days before the expiration date of the training credits, as the course duration is 30 days. For example, if a learner’s training credits expire on April 30, the learner should Request Approval by April 1 at the latest.

Training credits applied to on-demand instructor-led courses cannot expire during the 30-day on-demand class period.
No, once an On-Demand course has started, it cannot be canceled or extended. The course is designed to be completed within the 30-day access period.
Once you’ve been successfully enrolled, you will have 30 days to complete the course. Please note, you will no longer have access to the course once those 30 days have passed. You can check when access will expire by going to the My Training section of your CrowdStrike University account and looking for the course under Not Started or In Progress. It will then show the number of days remaining beneath the course name.
During your 30-day period, you can review the learning material and complete the labs as many times as you wish. After this period, you will no longer have access to the labs or virtual environment.
After the course ends, you will continue to have access to the Student and Reference Guides if you maintain an active CrowdStrike University training subscription, which can aid in your daily work and certification exam preparation.

CrowdStrike Certifications

CrowdStrike certification exams validate proficiency in defined job roles and specialized skill areas that align to use of the Falcon platform.

Learn more about our certification exams
Each exam consists of 60 multiple-choice, single-correct response questions. Certification candidates are given 90 minutes to complete the exam. To maintain exam security and to protect the integrity of our certification program, all exams are proctored. Candidates are not allowed to use any study aids, notes, or other reference materials when taking certification exams.

CrowdStrike Certification exams are delivered globally through a partnership with Pearson VUE. Visit Pearson VUE/CrowdStrike to learn more.

You may take your exam at a Pearson VUE test center or exam online using Pearson VUE OnVUE. Learn more about OnVUE.

Yes, CrowdStrike certifications can be taken online using the Pearson VUE OnVUE system. Learn more about OnVUE.

We strongly recommend candidates complete a system check prior to the day of their exam to ensure their computer meets all requirements to connect via OnVue. Many employer-supplied laptops include security features or firewalls that may not work with OnVue.
Some CrowdStrike certification exams are offered in Japanese. For certification candidates with a first language other than English, you may request an accommodation for 120 minutes total to take an exam. Accommodations should be requested by sending an email to certification@crowdstrike.com.

If you are taking an online exam using Pearson VUE OnVUE, you will receive a score report upon completion of your exam. If you are taking an exam at a Pearson VUE Testing Center, you may pick up your score report from the test center proctor after you complete your exam. You will be able to download your score report from the Pearson VUE website.

Successful exam results will also be uploaded to CrowdStrike University within 1-2 business days if you provided your CrowdStrike University ID and username during account creation at Pearson VUE.
Any personal information collected by CrowdStrike will be processed pursuant to CrowdStrike’s privacy notice. Please refer to CrowdStrike’s privacy notice.
Yes. Please contact certification@crowdstrike.com prior to scheduling your exam. In your email, please include details of the accommodation you are requesting (e.g. extra time, a screen reader, breaks, etc.) and the exam you would like to take. We will review your request and reply to confirm next steps.
Certifications are considered active from the date the certification was achieved for a period of 3 years. Certified professionals will need to retake the certification every 3 years to maintain their certification status.
Exam results should appear in the Achievements section of your CSU account within 1-2 business days after you complete your exam. If you don’t see your results, send an email to certification@crowdstrike.com so we can further investigate. Please include your full name, the name of the exam, and the date the exam was taken.

Preparing for your Certification Exam

To take a CrowdStrike certification exam, you MUST accept the CrowdStrike Certification agreement in the exam registration process.

While there are no training prerequisites that have to be completed before an exam attempt, CrowdStrike strongly recommends that certification candidates take recommended training and review recommended reading as outlined in the CrowdStrike certification exam guides. CrowdStrike also strongly recommends a candidate have at least 6 months of experience with CrowdStrike Falcon®.

Review the exam guides to learn more about how to successfully prepare for your exam and what domains and exam objectives covered in each exam:
A CrowdStrike University account is not required, but CrowdStrike strongly recommends that candidates take recommended training and review recommended reading as outlined in the CrowdStrike certification exam guides. To access recommended training in CrowdStrike University, learners will need to have an active LMS annual subscription or access pass and may need to purchase CrowdStrike training credits to take advantage of instructor-led courses. Additionally, holding a CrowdStrike University account allows for seamless tracking of all of your learning and certification records in one central location.

Exam Registration & Voucher Usage

  1. If you are a CrowdStrike University subscriber, before you schedule your exam at Pearson VUE, sign into CrowdStrike University.
  2. Click on your initials at the top right hand corner and select My Profile & Settings.
  3. Gather your CrowdStrike University ID number and CrowdStrike University username–which is usually your company email address.
  4. Go to https://home.pearsonvue.com/crowdstrike.
  5. Click the Create Account button and complete the user information form–this is where you will provide your CrowdStrike University account information.
  6. Sign in to your account.
  7. Select the desired exam.
  8. Select the option to take your exam at a Pearson VUE test center or take a proctored online exam with OnVUE.
  9. Pay for your exam by credit card or redeem your CrowdStrike exam voucher.

If you need assistance with exam registration and scheduling, review the additional Pearson VUE customer support options available at Customer service Customer service :: CrowdStrike :: Pearson VUE.
You may buy an exam voucher from CrowdStrike by purchase order, or you may pay for your exam with a credit card while scheduling your exam with Pearson VUE. Contact your CrowdStrike Account Manager if you would like to buy exam vouchers by PO.
CrowdStrike exam vouchers are priced at $250 USD. If you pay for your exam by credit card at Pearson VUE during the exam scheduling process, additional taxes and fees may apply.
Exam vouchers purchased from CrowdStrike and registrations completed directly through Pearson VUE with a credit card include one retake of the exam in the event that you do not pass on the first attempt. If you pass your certification exam on your first attempt, the second attempt may not be used toward another certification exam.
All vouchers purchased by PO have a 12-month term, meaning they expire 12 months from purchase. Some exam vouchers that are purchased with CrowdStrike multi-year product contracts may have varying exam voucher start and expiration dates. Check with your CrowdStrike account manager if you have questions.

Exam Retakes

Yes, you may retake your exam according to the exam retake policy described below. Exam vouchers purchased via CrowdStrike and exam registration processed directly with PearsonVUE each include one retake if needed.
The maximum allowed attempts for each certification exam is 4 attempts. Any additional attempts would need to be approved by our CrowdStrike certification team.
For security purposes and to encourage candidates to take additional time to prepare, there are wait periods between exam attempts. If you fail an exam on the first attempt and want to retake it, you must wait 48 hours before the second attempt. After the second attempt, you will need to wait 7 days for the third attempt and any subsequent attempts. Retakes beyond the 4th attempt will be considered on a case‑by‑case basis. CrowdStrike reserves the right to deny a retake beyond the 4th attempt. If the 4th attempt is a failure due to a technical issue the student can reattempt for a 5th time.

Digital Badges

Open badges are web-enabled versions of a credential, certification or learning outcome which can be verified in real-time, online. CrowdStrike partners with Credly to translate the learning outcomes you’ve demonstrated (including completion of training courses and passing certification exams) into digital badges.
You will receive an email notification from Credly (admin@credly.com) with instructions for claiming your badge and setting up your account.
You can easily configure your privacy settings in Credly. You’re in complete control of the information about yourself that is made public.
While badges are simply digital image files, they are uniquely linked to data hosted on Credly. This link to verified data makes them more reliable and secure than a paper-based certificate. It also eliminates the possibility of anyone claiming your credential and your associated identity.
You can find tutorials and answers to additional questions here: support.credly.com

Accessibility

  • Keyboard navigation: Navigate through courses using only a keyboard. Use the Tab key to move through interactive elements, and press Enter to select. To go backwards, use Shift + Tab. Additional keyboard-accessible navigation is included on the Articulate website - Rise 360: Keyboard-Accessible Navigation.
  • Closed captioning: Videos include closed captions. To enable captions, use the included video player controls.
  • Alt text: Important images are accompanied by descriptive alt text. If you are using a screen reader, this text will be read aloud to provide context.
  • Adjustable text size: Adjust the text size within your browser for better readability. Refer to your browser’s settings for text size adjustments.
The development tool used to create courses is compatible with JAWS, NVDA, VoiceOver, and TalkBack screen readers. Ensure your screen reader is active, and it will provide information about content and interactive elements.
We value your feedback on course accessibility. If you have specific accessibility needs, encounter challenges while navigating courses, or have suggestions for improvements, please contact us at training@crowdstrike.com for assistance.

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