CrowdStrike University FAQ

About CrowdStrike University

CrowdStrike University is CrowdStrike's online training portal. CrowdStrike University is a Learning Management System (LMS) where all training activity records are tracked. This site offers professional training and education aimed at enhancing and expanding cybersecurity knowledge and abilities, from introductory to advanced capabilities.

CrowdStrike University provides users access to:

  • Self-paced training (eLearning courses) focused on helping you implement and administer CrowdStrike Falcon®.
  • A global training calendar that provides dates and times for upcoming live, instructor-led sessions.
  • Certification prep resources including free practice exams, exam guides, and webinars.
  • Links to CrowdStrike certification’s delivery provider Pearson VUE where candidates can register for exams.
  • Transcripts of training records and certification exam records, including access to score reports from CrowdStrike exams taken at Pearson VUE.
  • Digital certificates and badges to represent learning achievements.
CrowdStrike does not directly issue CPE/CEU credits. Each certifying body has different requirements and limits for the types and amounts of credits they will allow to be applied toward CPE/CEU. If your certifying body will accept CrowdStrike training toward CPE, the typical process is to use the certificate of attendance (downloaded from the Achievements section of your CrowdStrike University account) as proof of attendance to obtain continuing education credit.

CrowdStrike University Fast Track

CrowdStrike University Fast Track is a complimentary training program included with your active CrowdStrike Falcon® subscription, providing unlimited access to 100-level eLearning courses. This program empowers your team with foundational knowledge in cybersecurity and the Falcon platform, enhancing their ability to prevent breaches through a comprehensive library of eLearning courses.
Organizations with an active CrowdStrike Falcon contract and access to the Falcon platform or CrowdStrike Customer Center are eligible to access CrowdStrike University.
The program includes all of our complimentary 100-level eLearning courses. These courses are updated regularly and cover a comprehensive range of topics from Falcon fundamentals to recommended cybersecurity best practices.

Accessing CrowdStrike University is easy! 

Simply log into the CrowdStrike Customer Center and select CrowdStrike University from the left-hand menu. 

You can also access CrowdStrike University through the Falcon platform by going to Support and Resources > Support Portal. This will take you to the CrowdStrike Customer Center. 

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate their CrowdStrike University account.

If you are a current CrowdStrike customer and do not have access to  the CrowdStrike Customer Center (or the Falcon platform), please contact your organization's CrowdStrike Administrator so they can assist with providing you with access.

If you’re unsure who has administrator access within your organization, please contact your CrowdStrike Account Management Team or CrowdStrike Support for further assistance.

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com for further assistance.

If you’re able to access the CrowdStrike Customer Center but are unable to access CrowdStrike University, please contact training@crowdstrike.com. 

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com for further assistance.
There’s no limit! All authorized users with CrowdStrike Customer Center or Falcon platform logins can take advantage of CrowdStrike University Fast Track, ensuring your entire team is equipped with essential cybersecurity skills.
CrowdStrike University Fast Track grants access to our entire catalog of 100-level eLearning courses. For those seeking in-depth learning opportunities, live instructor-led sessions and on-demand courses are available for an additional cost. These sessions require training credits for participation and provide additional hands-on expertise. If your account is interested in purchasing training credits, please don’t hesitate to contact your CrowdStrike Account Manager or CrowdStrike Partner to obtain a quote.
It helps your team become Falcon platform experts, improves ROI, reduces expenses by minimizing breaches, and ensures success in deploying and managing CrowdStrike products.

Account Management

Updating your time zone is VERY important! All training sessions will be displayed in the time zone you have set. If you have NOT updated the time zone in your profile, you will NOT see a localized version of the class session time.

  1. 1. Sign into CrowdStrike University through the CrowdStrike Customer Center.
  2. 2. Click on the User Menu icon in the upper left corner.
  3. 3. Click on the My Profile pencil icon next to your name. Alternatively, you can go directly to your profile by clicking this link.
  4. 4. Select the Preferences option from the side menu bar.
  5. 5. Select your time zone from the drop down.
  6. 6. Click Save Changes.

To view certificates for active courses:

  1. 1. Sign into CrowdStrike University through the CrowdStrike Customer Center.
  2. 2. Click on the User Menu icon in the upper left corner.
  3. 3. Select My Transcript.
  4. 4. Locate the completed course and under the Certificate column click Available.


To view certificates for archived courses:

  1. 1. Click on the User Menu in the upper left corner.
  2. 2. Go to My Activities and select Courses.
  3. 3. Chance the Enrollment Status filter to Archived Enrollments.


NOTE: Not all courses have a certificate of completion.
To edit your name or email address, please contact your CrowdStrike Customer Center admin so they can update that information within your organization’s CCC account. Once updated, the changes will then reflect in your CrowdStrike University account.

Training Credits

Training credits are used to pay for instructor-led or on-demand courses. The training credit cost varies per course; required training credits per course are detailed in the training catalog. Contact your CrowdStrike account representative or partner to obtain a quote.

Training credits are owned by an organization and not the individual. They generally expire after a year, unless specified differently in your contract.
No, training credits are purchased by an organization with a purchase order.
Contact your CrowdStrike Account Manager for more information on the cost of training credits.

Instructor-Led Courses

Many instructor-led courses include students from different organizations. If an organization has at least 10 participants, a live online, private instructor-led session can be set up. If an organization would like an onsite (in-person) private training session, we require a minimum of 3 days onsite with an additional cost of 10 training credits domestically or 16 training credits internationally per week of travel. If onsite training sessions extend into a second week, an additional 10 training credits domestically or 16 training credits internationally will be required. Please see the Training Delivery section of the Training Catalog for full details.
To register for an instructor-led session:
 
  1. 1. Sign into CrowdStrike University through the CrowdStrike Customer Center.
  2. 2. Select the Instructor-led training (ILT) tile from the CSU homepage.
  3. 3. Select the course you would like to take (ex: FALCON 200: Falcon Platform for Administrators).
  4. 4. View upcoming sessions for your desired course.
  5. 5. Click Enroll for your desired session.
     

Please note, all registration requests are reviewed by our registration team. If your company has purchased CrowdStrike training credits, you will be approved to take the training in 1-2 business days. Once your registration request is confirmed, you will receive an email confirmation with the session details. 

If you are interested in purchasing additional training credits, please contact your CrowdStrike Account Manager.

You may need to adjust your settings to make sure the training schedule is displaying your preferred time zone.

  1. 1. Sign into CrowdStrike University through the CrowdStrike Customer Center.
  2. 2. Click on the User Menu icon in the upper left corner.
  3. 3. Click on the My Profile pencil icon next to your name.
  4. 4. Select the Preferences option from the side menu bar.
  5. 5. Select your time zone from the drop down.
  6. 6. Click Save Changes.


Please note, all registration requests are reviewed by our registration team. Once confirmed, training credits will be deducted from your account and you'll receive a confirmation email. This process can take 1-3 days.

Yes, to enroll in an instructor-led course, you must have an active CrowdStrike University account.

To access CrowdStrike University, simply log into the CrowdStrike Customer Center and select CrowdStrike University from the left-hand menu bar. 

You can also access CrowdStrike University through the Falcon platform by going to Support and Resources > Support Portal. This will take you to the CrowdStrike Customer Center. 

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate their CrowdStrike University account.

We offer instructor-led classes in a number of formats, including:

  • Regional classroom instructor-led training with cloud-based interactive labs
  • Live online instructor-led* using Zoom with cloud-based interactive labs
  • Live online instructor-led* (private)** using Zoom with cloud-based interactive labs
  • Onsite instructor-led (private)** delivered at organization’s site with cloud-based interactive labs

*Students participating in live online instructor-led training are encouraged to have 2 monitors and a headset for class, in addition to a reliable Internet connection.

**Private training can be scheduled by contacting training@crowdstrike.com.

We use Zoom for our live, online instructor-led training. To test that your system works with Zoom, please visit: https://zoom.us/test.

We use CloudShare for our cloud-based interactive labs. To test that your system works with CloudShare, please visit: https://use.cloudshare.com/Ent/Machine.mvc/testpage#/.
Once you’ve been successfully enrolled, you will have 30 days to complete the course. Please note, you will no longer have access to the course once those 30 days have passed. Once you’ve started the course, you can confirm the expiration date/time by navigating to the course and checking above the Resume Training button.
If you have already been approved to take an instructor-led course or need to reschedule, please review the CrowdStrike class cancellation policy and email training@crowdstrike.com

You will be notified that your course registration cannot be completed at this time.

Each instructor-led course has specified training credit cost which is noted in the course description. Contact your CrowdStrike Account Manager to purchase additional training credits.

Once you have purchased additional training credits, request access to the course again.

On-Demand Courses

On-Demand courses are pre-recorded, instructor-led training sessions that allow you to learn at your own pace. They include expert lectures, lab demos, and 30 days of access to the CrowdStrike Falcon platform for hands-on exercises.
While both formats cover the same content and objectives, On-Demand courses offer the flexibility to start, pause, and review lessons as needed within a 30-day period, making it ideal for busy professionals.
On-Demand courses typically take 7-8 hours to complete. However, the 30-day access period allows you to spread the time across multiple sessions based on your availability.
Choose On-Demand if you like the flexibility to learn at your own pace, with 30 days of access to course materials and labs. Opt for Instructor-Led Training if you prefer a structured schedule with real-time interaction and immediate feedback from instructors.
To find an on-demand ILT course:
 
  1. 1. Sign into CrowdStrike University through the CrowdStrike Customer Center.
  2. 2. Select the Menu icon in the upper left corner.
  3. 3. Select Course Catalog.
  4. 4. In the Filter search bar, enter "On-Demand" and select the search icon or hit enter.
  5. 5. Select the course you would like to take.
  6. 6. To request enrollment, scroll down to review the course description and click the Enroll button.


Please note, all registration requests are reviewed by our registration team. Once confirmed, training credits will be deducted from your account and you'll receive a confirmation email. This process can take 1-3 days.
Yes, you can participate in CrowdStrike’s dedicated Community Forum for quick problem resolution or contact our support team at training@crowdstrike.com.

Learners should begin on-demand instructor-led training at least 30 days before the expiration date of the training credits, as the course duration is 30 days. For example, if a learner’s training credits expire on April 30, the learner should Request Approval by April 1 at the latest.

Training credits applied to on-demand instructor-led courses cannot expire during the 30-day on-demand class period.
No, once an On-Demand course has started, it cannot be canceled or extended. The course is designed to be completed within the 30-day access period.
Once you’ve been successfully enrolled, you will have 30 days to complete the course. Please note, you will no longer have access to the course once those 30 days have passed. Once you’ve started the course, you can confirm the expiration date/time by navigating to the course and checking above the Resume Training button.
During your 30-day period, you can review the learning material and complete the labs as many times as you wish. After this period, you will no longer have access to the labs or virtual environment.
After the course ends, you will continue to have access to the Student and Reference Guides if you maintain an active CrowdStrike University training subscription, which can aid in your daily work and certification exam preparation.

CrowdStrike Certifications

CrowdStrike certification exams validate proficiency in defined job roles and specialized skill areas that align to use of the Falcon platform.

Learn more about our certification exams
Each exam consists of 60 multiple-choice, single-correct response questions. Certification candidates are given 90 minutes to complete the exam. To maintain exam security and to protect the integrity of our certification program, all exams are proctored. Candidates are not allowed to use any study aids, notes, or other reference materials when taking certification exams.

CrowdStrike Certification exams are delivered globally through a partnership with Pearson VUE. Visit Pearson VUE/CrowdStrike to learn more.

You may take your exam at a Pearson VUE test center or exam online using Pearson VUE OnVUE. Learn more about OnVUE.

Yes, CrowdStrike certifications can be taken online using the Pearson VUE OnVUE system. Learn more about OnVUE.

We strongly recommend candidates complete a system check prior to the day of their exam to ensure their computer meets all requirements to connect via OnVue. Many employer-supplied laptops include security features or firewalls that may not work with OnVue.
Some CrowdStrike certification exams are offered in Japanese. For certification candidates with a first language other than English, you may request an accommodation for 120 minutes total to take an exam. Accommodations should be requested by sending an email to certification@crowdstrike.com.

If you are taking an online exam using Pearson VUE OnVUE, you will receive a score report upon completion of your exam. If you are taking an exam at a Pearson VUE Testing Center, you may pick up your score report from the test center proctor after you complete your exam. You will be able to download your score report from the Pearson VUE website.

Successful exam results will also be uploaded to CrowdStrike University within 1-2 business days if you provided your CrowdStrike University ID and username during account creation at Pearson VUE.
Any personal information collected by CrowdStrike will be processed pursuant to CrowdStrike’s privacy notice. Please refer to CrowdStrike’s privacy notice.
Yes. Please contact certification@crowdstrike.com prior to scheduling your exam. In your email, please include details of the accommodation you are requesting (e.g. extra time, a screen reader, breaks, etc.) and the exam you would like to take. We will review your request and reply to confirm next steps.
Certifications are considered active from the date the certification was achieved for a period of 3 years. Certified professionals will need to retake the certification every 3 years to maintain their certification status.
Exam results should appear in the Achievements section of your CSU account within 1-2 business days after you complete your exam. If you don’t see your results, send an email to certification@crowdstrike.com so we can further investigate. Please include your full name, the name of the exam, and the date the exam was taken.

Preparing for your Certification Exam

To take a CrowdStrike certification exam, you MUST accept the CrowdStrike Certification agreement in the exam registration process.

While there are no training prerequisites that have to be completed before an exam attempt, CrowdStrike strongly recommends that certification candidates take recommended training and review recommended reading as outlined in the CrowdStrike certification exam guides. CrowdStrike also strongly recommends a candidate have at least 6 months of experience with CrowdStrike Falcon®.

Review the exam guides to learn more about how to successfully prepare for your exam and what domains and exam objectives covered in each exam:
A CrowdStrike University account is not required, but CrowdStrike strongly recommends that candidates take recommended training and review recommended reading as outlined in the CrowdStrike certification exam guides. To access recommended training in CrowdStrike University, your organization would need to have an active CrowdStrike subscription with access to the CrowdStrike Customer Center. Additionally, training credits may need to be purchased to take advantage of instructor-led courses. Holding a CrowdStrike University account allows for seamless tracking of all of your learning and certification records in one central location.

Exam Registration & Voucher Usage

When you are ready to take your exam:

  1. 1. Sign in to CrowdStrike University.
          a. If this is your first time taking a CrowdStrike certification exam, find your CrowdStrike University ID on your profile page and make note
          of it– you will need to input this when you create your exam taker account with Pearson VUE.        
  2. 2. Select Prepare and Get Certified from the CrowdStrike University homepage.
  3. 3. Select Schedule your certification exam, which will redirect you to the Pearson VUE/CrowdStrike website where you can create your exam taker account and register for your exam.
         a. If you encounter any scheduling issues online, you may call Pearson VUE at 866-980-0413 to schedule your exam.         
  4. 4. When creating your exam taker account profile, be sure to add your CrowdStrike University ID.
You may buy an exam voucher from CrowdStrike by purchase order, or you may pay for your exam with a credit card while scheduling your exam with Pearson VUE. Contact your CrowdStrike Account Manager if you would like to buy exam vouchers by PO.
CrowdStrike exam vouchers are priced at $250 USD. If you pay for your exam by credit card at Pearson VUE during the exam scheduling process, additional taxes and fees may apply.
Exam vouchers purchased from CrowdStrike and registrations completed directly through Pearson VUE with a credit card include one retake of the exam in the event that you do not pass on the first attempt. If you pass your certification exam on your first attempt, the second attempt may not be used toward another certification exam.
All vouchers purchased by PO have a 12-month term, meaning they expire 12 months from purchase. Some exam vouchers that are purchased with CrowdStrike multi-year product contracts may have varying exam voucher start and expiration dates. Check with your CrowdStrike account manager if you have questions.

Exam Retakes

Yes, you may retake your exam according to the exam retake policy described below. Exam vouchers purchased via CrowdStrike and exam registration processed directly with PearsonVUE each include one retake if needed.
The maximum allowed attempts for each certification exam is 4 attempts. Any additional attempts would need to be approved by our CrowdStrike certification team.
For security purposes and to encourage candidates to take additional time to prepare, there are wait periods between exam attempts. If you fail an exam on the first attempt and want to retake it, you must wait 48 hours before the second attempt. After the second attempt, you will need to wait 7 days for the third attempt and any subsequent attempts. Retakes beyond the 4th attempt will be considered on a case‑by‑case basis. CrowdStrike reserves the right to deny a retake beyond the 4th attempt. If the 4th attempt is a failure due to a technical issue the student can reattempt for a 5th time.

Digital Badges

Open badges are web-enabled versions of a credential, certification or learning outcome which can be verified in real-time, online. CrowdStrike partners with Credly to translate the learning outcomes you’ve demonstrated (including completion of training courses and passing certification exams) into digital badges.
You will receive an email notification from Credly (admin@credly.com) with instructions for claiming your badge and setting up your account.
You can easily configure your privacy settings in Credly. You’re in complete control of the information about yourself that is made public.
While badges are simply digital image files, they are uniquely linked to data hosted on Credly. This link to verified data makes them more reliable and secure than a paper-based certificate. It also eliminates the possibility of anyone claiming your credential and your associated identity.
You can find tutorials and answers to additional questions here: support.credly.com

Accessibility

  • Keyboard navigation: Navigate through courses using only a keyboard. Use the Tab key to move through interactive elements, and press Enter to select. To go backwards, use Shift + Tab. Additional keyboard-accessible navigation is included on the Articulate website - Rise 360: Keyboard-Accessible Navigation.
  • Closed captioning: Videos include closed captions. To enable captions, use the included video player controls.
  • Alt text: Important images are accompanied by descriptive alt text. If you are using a screen reader, this text will be read aloud to provide context.
  • Adjustable text size: Adjust the text size within your browser for better readability. Refer to your browser’s settings for text size adjustments.
The development tool used to create courses is compatible with JAWS, NVDA, VoiceOver, and TalkBack screen readers. Ensure your screen reader is active, and it will provide information about content and interactive elements.
We value your feedback on course accessibility. If you have specific accessibility needs, encounter challenges while navigating courses, or have suggestions for improvements, please contact us at training@crowdstrike.com for assistance.